Staying Connected and Engaged in Times of Deep Uncertainty

By | June 4th, 2020|Banking, Consumer Finance, COVID, Credit Cards, Credit Education, Credit Union, Customer Loyalty, Fintech, Identity Protection, Loyalty, Malware and Scams, Online Safety, The Dark Web|

The COVID-19 pandemic has U.S. workers and consumers feeling isolated and anxious. Their top concern is physical health—their own and their families’—but they’re also worried and uncertain about their finances, according to an April 2020 Experian consumer survey, COVID and Consumer Confidence.  The Experian survey paints a stark picture of Americans’ financial uncertainty amid the pandemic—and [...]

Experian Data: 652% Increase in Stolen Data on the Dark Web

By | May 29th, 2020|Business Security, Consumer Finance, COVID, Identity Protection, innovation, The Dark Web, Videos, Webinar|

A core issue that continues to surface during the COVID-19 pandemic is how well companies are managing and maintaining connections with their customers. Once they connect, it's crucial that they effectively communicate how they add value and can help customers address their concerns. Bottom line: consumers want to know that companies they do business with [...]

Reducing Consumer Risk Of Identity Theft During COVID-19: Is Your Plan Working?

By | May 22nd, 2020|Banking, Consumer Finance, COVID, Credit Cards, Credit Union, Customer Loyalty, Data Breaches, Fintech, Identity Protection, innovation, Loyalty, Malware and Scams, The Dark Web, Webinar|

The new on-demand webinar series from Experian Partner Solutions delivers quick and timely information to help companies stay up-to-date on how COVID-19 related fraud is impacting consumers. In about 15-minutes, businesses can get expert Cyber Security, Dark Web, Data Breach, and Partner Enablement advice from Experian executives to help protect their consumers and achieve their [...]

How to Help Small Business Clients during COVID-19

By | May 18th, 2020|Banking, Business Security, COVID, Credit Education, Customer Loyalty, Fintech, Identity Protection, Industry News, innovation, Loyalty|

As COVID-19 keeps people at home and away from their enterprises, the number of small business owners who are at risk of closing up shop is at unprecedented levels. Although this sector is an integral part of the U.S. economy, non-essential businesses have been forced to modify or cease operations in attempts to slow the [...]

Protecting Customers Against Identity Theft is Critical during COVID-19

By | May 13th, 2020|Banking, Business Security, Company News, Consumer Finance, COVID, Credit Cards, Credit Union, Customer Loyalty, Fintech, Identity Protection, Loyalty, Research and Reports, Retail, The Dark Web, Videos, Webinar|

The pace of life for the majority of Americans has dramatically changed as a result of the COVID-19 pandemic, driving more digital consumption, and unfortunately, increases in cybercrime. Crimes that target banking, credit, and consumer activities are commonplace in the best of times, but when people are in stressful financial and psychological situations, exploitation is [...]

Experian Consumer Data: Consumers Resolve to Improve Credit Scores in 2020

By | December 13th, 2019|Banking, Consumer Finance, Credit Cards, Credit Education, Customer Loyalty, Fintech, Identity Protection, Industry News, Loyalty, Research and Reports, Retail|

What’s driving financial wellness for consumers in 2020? Holiday stress in 2019. Even though 2 out of 3 consumers surveyed by Experian, say they save money for holiday shopping, an analysis of the same group of consumers shows that the majority are stressed on adding to their debt and staying within their budget this season. ¹ After [...]

Consumer Finance Firms Earn Trust through Digital Innovation

By | November 1st, 2019|Banking, Consumer Finance, Credit Cards, Data Breaches, Identity Protection, Industry News, innovation, Loyalty, Product News, The Dark Web|

The bad news: For the fifth year running, the financial services industry has the lowest trust level of any business category in the U.S. The good news: The same research that uncovered that lack of trust also reveals how financial service firms can win consumer trust—and turnkey identity protection services and credit education programs can [...]

The Digital Future of Consumer Finance

By | October 2nd, 2019|Consumer Finance, Credit Cards, Credit Education, Customer Loyalty, Identity Protection, innovation, Loyalty, Product News, Research and Reports|

As customer service continues its rapid shift to digital channels, consumer-finance companies have a powerful opportunity to engage customers and add value to the user experience. Credit education solutions can give customers valuable, personalized information and help lenders deliver relevant, prequalified credit offers that meet customers’ needs. The digital shift is well under way. The [...]

Credit Education and Millennials: a BIG Opportunity for Fintechs

By | June 25th, 2019|Credit Education, Fintech, Identity Protection|

Consumers don’t always understand the context of their credit scores and it’s not always obvious what is needed to improve their creditworthiness. The truth is there’s a lot more to a what makes up a credit score than just a number, and the stakes can be high for everyday people. Higher scores can save money [...]

2019 Identity Protection Forecast

By | January 7th, 2019|Identity Protection, Loyalty|

Services that protect consumers from identity theft and fraud are expected to skyrocket in 2019, according to a new report by Fact.MR. In 2018, nearly 1,000 data breaches have exposed the personal data of more than 47 million consumers, including 1.7 million records hacked at banking, credit and financial institutions. During 2017, a total of 16.7 million consumers were [...]

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