As customer service continues its rapid shift to digital channels, consumer-finance companies have a powerful opportunity to engage customers and add value to the user experience. Credit education solutions can give customers valuable, personalized information and help lenders deliver relevant, prequalified credit offers that meet customers’ needs.
We recently partnered with Research Now to conduct a survey of 150 small business owners throughout the United States to get a sense of how this population is approaching risk mitigation and response. The key takeaway? Small businesses are more at risk than they think, and are not taking proactive steps or allocating budget to [...]