Consumer Finance Firms Earn Trust through Digital Innovation

By | November 1st, 2019|Banking, Consumer Finance, Credit Cards, Data Breaches, Identity Protection, Industry News, innovation, Loyalty, Product News, The Dark Web|

Consumer finance firms that address these priorities can build customer goodwill and trust. Experian’s Partner Solutions enable consumer finance firms the means to do so quickly with turnkey solutions that have the potential to unlock a new revenue stream.

Disrupt Confusion By Adding Customer Value

By | October 16th, 2019|Banking, Credit Cards, Credit Education, Customer Loyalty, Fintech, Loyalty|

By helping customers to improve their finances and to safeguard their personal data, these high-value services also give lenders insight into customer needs and creditworthiness, and can help uncover a new revenue source. Greater understanding of customer priorities in turn enables timely, targeted product offers that address customer needs and offer great ROI potential.

The Digital Future of Consumer Finance

By | October 2nd, 2019|Consumer Finance, Credit Cards, Credit Education, Customer Loyalty, Identity Protection, innovation, Loyalty, Product News, Research and Reports|

As customer service continues its rapid shift to digital channels, consumer-finance companies have a powerful opportunity to engage customers and add value to the user experience. Credit education solutions can give customers valuable, personalized information and help lenders deliver relevant, prequalified credit offers that meet customers’ needs.

Credit Education Pays Off for Secured-Card Users & Issuers

By | September 25th, 2019|Banking, Consumer Finance, Credit Cards, Credit Education, Customer Loyalty, Loyalty|

Secured credit cards are time-tested vehicles for enabling consumers with no or limited (thin-file) credit history to build their credit score profile. Pairing secured cardholders with individualized credit education services can help consumers and credit card issuers reach that goal.

Fintechs Create Inroads with Credit Education

By | August 15th, 2019|Banking, Credit Cards, Credit Education, Fintech, Loyalty|

Consumers love to use fintech services for the instant accessibility and convenience they provide; but as more and more providers are entering the financial technology space and offering the same services, it’s harder for consumers to tell providers apart.

2019 Identity Protection Forecast

By | January 7th, 2019|Identity Protection, Loyalty|

Services that protect consumers from identity theft and fraud are expected to skyrocket in 2019, according to a new report by Fact.MR. In 2018, nearly 1,000 data breaches have exposed the personal data of more than 47 million consumers, including 1.7 million records hacked at banking, credit and financial institutions. During 2017, a total of 16.7 million consumers were [...]

Five data security issues keeping your customers up at night

By | September 18th, 2018|Customer Loyalty, Loyalty|

2018 has been a wild ride for digital users on the data security front. According to data from The Identity Theft Resource Center (ITRC), 1,579 data breaches exposed approximately 179 million consumer data records in 2017. More alarmingly, those figures were up 44% and 389%, respectively, from 2016. Meanwhile, a 2017 Consumer Fraud Protections Survey from AYTM, an independent research [...]

How to build a loyalty boomerang to keep customers coming back

By | September 18th, 2018|Customer Loyalty, Loyalty|

According to Bain & Co., it costs seven times more money to attract new customers than it does to keep existing customers. If you retain just five percent of your customers annually, you can generate up to 125 percent more profits. More and more, companies are adopting programmatic ways to garner repeat customers. They’re thinking [...]

Five fundamentals for building a (truly) loyal customer base

By | September 18th, 2018|Customer Loyalty, Loyalty|

In his now famous TED Talk (more than 12 million YouTube views), best-selling author and adjunct staff member of the RAND Corporation, Simon Sinek discusses connecting with customers on a different level. A deeper level. A level where it’s about more than the product or even the brand, it’s about beliefs and philosophies—about why you do what [...]

Six trends for building customer loyalty in 2018

By | September 18th, 2018|Customer Loyalty, Loyalty|

There are many tools designed to create customer satisfaction and engagement with the aim of building ongoing customer loyalty, from rewards programs to one-click ordering to personalized discounts. But the strongest emerging trends in consumer loyalty suggest that successfully building loyalty must be part of a large, overarching strategy rather than a disparate set of [...]

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