Fintechs Grow Through Customer Empowerment

By | August 29th, 2019|Uncategorized|

Fintechs have seen success in attracting banking customers with the convenience of seamless user experiences and attractive financial offers. Most fintechs recognize that building success requires an investment in additional solutions that meet not only the immediate needs of their customers, but their long-term financial goals as well. How can a fintechs help their existing [...]

Fintechs: Customers Need an Ally to Fight ID Theft and Fraud

By | July 25th, 2019|Banking, Consumer Finance, Credit Education, Fintech, Uncategorized|

Today's consumers have to be more informed than ever as digital fraud has quickly become the norm—with an estimated 60 percent of consumers worldwide, having experienced an online fraud incident, according to Experian’s 2019 Global Identity and Fraud Report. Consumers expect companies they do business with to protect their personal information, for their families as well [...]

How Proactive Customer Service Improves Loyalty

By | May 31st, 2018|Uncategorized|

Long ago, in the days before outsourced call centers and sophisticated phone trees, customer service was about actually servicing customers, thinking about customer experience and trying to make it better whenever possible. Today it seems to have become more about troubleshooting errors and placating irate buyers. To the average person, customer service staff is there [...]

Building customer trust through credit education and ID protection

By | May 16th, 2018|Uncategorized|

The relationship that a company has with its customers can be good. It can even be great. But very often consumers are laboring under the impression that the companies they do business with don’t always have their best interests at heart. According to the 2018 Trust Barometer from Edelman marketing consultancy, almost half of Americans [...]

The Role of Credit Education in Driving Retail Growth

By | May 8th, 2018|Uncategorized|

Americans continue to struggle with credit and debt, and amidst that struggle lies an opportunity for retailers to educate consumers on developing better credit habits, and make them better customers. Consider these statistics that show Americans have much to do to improve their financial standing – and their credit scores: --- Total U.S. credit card [...]

What’s Really Behind Those IoT Threats

By | June 15th, 2017|Online Safety, Uncategorized|

In the last few years, consumers have met advancements in the Internet of Things (IoT) with equal parts excitement and fear. We’ve come a long way from 2015’s Jeep hacking demonstration, perhaps the first “mainstream” story that sparked fear in consumers, but also helped them connect the dots around how IoT may directly impact their [...]

5 Mistakes In Your BYOD Policy

By | June 6th, 2017|Uncategorized|

Bring-your-own-device (BYOD) policies are designed to promote flexibility and collaboration for employees, help companies cut hardware and service costs, and are quickly becoming standard in today’s workforce. In fact, over half of U.S. companies recently reported that they allow the use of personal devices for work purposes. While there are many benefits to BYOD, it’s [...]

What We Can Learn From the WannaCry Ransomwear Attack

By | May 17th, 2017|Uncategorized|

Late last week, news broke of a ransomware attack affecting systems across the globe. The malware variant, called Ransom-WannaCry, exploited a vulnerability in Microsoft known as EternalBlue, locking people out of their computers and demanding $300 in Bitcoin. Major organizations, including the National Health Service (NHS) in the U.K., have been affected. By the latest [...]

CSID at SXSW 2017

By | February 24th, 2017|Uncategorized|

Every year, hundreds of thousands of people come to Austin to attend South by Southwest. This technology, film, and music conference and festival brings together some of the brightest minds in innovation from around the world. We’re looking forward to another opportunity to weigh in to the conversation and will be participating in a range [...]

Using Social Media in Vetting for Visa Applicants

By | December 16th, 2015|Uncategorized|

News surfaced late last week that Tashfeen Malik, the female shooter in the San Bernardino attack, pledged support to ISIS on her Facebook page the day before the attacks and had talked openly on social media about her support for violent jihad prior to passing background checks for her K-1 fiancee visa. The Department of [...]

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