Staying Connected and Engaged in Times of Deep Uncertainty

By | June 4th, 2020|Banking, Consumer Finance, COVID, Credit Cards, Credit Education, Credit Union, Customer Loyalty, Fintech, Identity Protection, Loyalty, Malware and Scams, Online Safety, The Dark Web|

The COVID-19 pandemic has U.S. workers and consumers feeling isolated and anxious. Their top concern is physical health—their own and their families’—but they’re also worried and uncertain about their finances, according to an April 2020 Experian consumer survey, COVID and Consumer Confidence.  The Experian survey paints a stark picture of Americans’ financial uncertainty amid the pandemic—and [...]

How to Help Small Business Clients during COVID-19

By | May 18th, 2020|Banking, Business Security, COVID, Credit Education, Customer Loyalty, Fintech, Identity Protection, Industry News, innovation, Loyalty|

As COVID-19 keeps people at home and away from their enterprises, the number of small business owners who are at risk of closing up shop is at unprecedented levels. Although this sector is an integral part of the U.S. economy, non-essential businesses have been forced to modify or cease operations in attempts to slow the [...]

Experian Consumer Data: Consumers Resolve to Improve Credit Scores in 2020

By | December 13th, 2019|Banking, Consumer Finance, Credit Cards, Credit Education, Customer Loyalty, Fintech, Identity Protection, Industry News, Loyalty, Research and Reports, Retail|

What’s driving financial wellness for consumers in 2020? Holiday stress in 2019. Even though 2 out of 3 consumers surveyed by Experian, say they save money for holiday shopping, an analysis of the same group of consumers shows that the majority are stressed on adding to their debt and staying within their budget this season. ¹ After [...]

Disrupt Confusion By Adding Customer Value

By | October 16th, 2019|Banking, Credit Cards, Credit Education, Customer Loyalty, Fintech, Loyalty|

The digital financial services arena is crowded, customers are confounded, and consumer-finance companies have an opportunity to stand out by adding value to the user experience. Among hundreds of digital financial-services companies worldwide, the industry leaders chosen for the H2 Ventures/KPMG Fintech 100 for 2018 includes 21 lending and credit providers and 34 digital-payment and [...]

The Digital Future of Consumer Finance

By | October 2nd, 2019|Consumer Finance, Credit Cards, Credit Education, Customer Loyalty, Identity Protection, innovation, Loyalty, Product News, Research and Reports|

As customer service continues its rapid shift to digital channels, consumer-finance companies have a powerful opportunity to engage customers and add value to the user experience. Credit education solutions can give customers valuable, personalized information and help lenders deliver relevant, prequalified credit offers that meet customers’ needs. The digital shift is well under way. The [...]

Credit Education Pays Off for Secured-Card Users & Issuers

By | September 25th, 2019|Banking, Consumer Finance, Credit Cards, Credit Education, Customer Loyalty, Loyalty|

Secured credit cards are time-tested vehicles for enabling consumers with no or limited (thin-file) credit history to build their credit score profile. Pairing secured cardholders with individualized credit education services can help consumers and credit card issuers reach that goal. While issuers know a greater opportunity awaits in transitioning secured-card holders to more lucrative products, [...]

Make Credit Education a Cornerstone of Millennial Outreach

By | September 18th, 2019|Banking, Consumer Finance, Credit Cards, Credit Education, Customer Loyalty, innovation|

Millennials, individuals aged 23 to 38, have shown a strong sentiment to improve their credit standing,  according to a 2019 Experian survey of consumers. Consumer finance companies willing to address this need are in the perfect position to build relationships, earn trust and enable millennials with the right financial products that meet their unique needs. [...]

Fintechs Create Inroads with Credit Education

By | August 15th, 2019|Banking, Credit Cards, Credit Education, Fintech, Loyalty|

Consumers love to use fintech services for the instant accessibility and convenience they provide; but as more and more providers are entering the financial technology space and offering the same services, it’s harder for consumers to tell providers apart. Fintech customers, not unlike all seasoned consumers of digital media, are  bombarded with what experts estimate [...]

Fintechs: Make Room for Millennials

By | August 6th, 2019|Banking, Credit Cards, Credit Education, Customer Loyalty, Fintech|

Today, Fintechs have a significant opportunity to educate and empower millennials with impactful credit education services. We know millennials are technologically savvy, but studies suggest that they need help building financial wellness. According to new Experian data released in Q1, the U.S. millennial population carried nearly $4,700 in credit card debt¹. The study¹ also showed: [...]

Fintechs: Customers Need an Ally to Fight ID Theft and Fraud

By | July 25th, 2019|Banking, Consumer Finance, Credit Education, Fintech, Uncategorized|

Today's consumers have to be more informed than ever as digital fraud has quickly become the norm—with an estimated 60 percent of consumers worldwide, having experienced an online fraud incident, according to Experian’s 2019 Global Identity and Fraud Report. Consumers expect companies they do business with to protect their personal information, for their families as well [...]

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