Explore the latest trends, research and best practices with Experian and other industry experts.
Credit Education: The Retailer’s New Gateway to Customer Loyalty
Today’s shoppers face and increasingly complex credit landscape. They want clarity, but often don’t know where to turn. Retailers who take note of this and offer credit education can drive loyalty — and business growth — based on a stronger, more trusting relationship with their customers.
Driving Growth, Customer Engagement and Value Through Credit Education
Experian shares how businesses can leverage credit education to drive value for their customers and growth for their business. Businesses have a unique opportunity to not only meet this need, but also drive acquisition, engagement and retention along the way.
Deepen Relationships With Your Customers Through Identity Protection Services
In today’s hyper-competitive environment, how can businesses rise above the competition to drive customer retention and engagement? With customer loyalty more elusive than ever before, it’s never been more important for businesses to understand the crux of this issue and tackle it head-on.
Survey: Small Business Security, 2016
To better understand how small businesses are approaching the threat of cyber crime, Experian surveyed 150 small business owners (businesses with 1 to 10 employees) across the United States on their concerns about cyber security and their approach to risk mitigation and response.
ID Secured: Volume 1
Experian’s first-edition ID Secured report offers an inside look at a group that Experian is uniquely positioned to understand – the global population of individuals who are active subscribers of identity theft protection products. The report includes data from a study conducted over a three month period, and provides an in-depth look at this group.
Case Study: Hacking the Hackers
To demonstrate just how effortlessly cyber criminals are targeting and exploiting SMBs, Experian reinforced the need for data breach mitigation by executing an experiment. The idea? Develop a mock business, build its presence online and watch as it becomes a target for real cyber criminals to hack.
Finding a Cure for Medical Identity Theft
Many consumers are unaware of medical identity theft and the harm it can cause – both to their wallet and their health. Yet medical identity theft is the fastest growing segment of identity theft in the United States. Ponemon Research reported that 90 percent of healthcare organizations have exposed their patients’ data or had it stolen in 2012 and 2013, and the industry has seen more than 200 breach incidents in 2014 alone.
Survey: Small Business Security, 2014
Many small to medium-sized businesses (SMBs) are not taking measures to protect against security risks, and cyber criminals are starting to take notice. In fact, the number of attacks against SMBs nearly doubled from 18 percent in 2011 to 31 percent in 2013. Why the increased attention on smaller sized businesses? According to Experian’s 2014 SMB survey, 31 percent of small businesses are not taking any active measures to protect against security threats.
Identity Management in a Digital World
Prior to the Internet and the relocation of much of our personal data to the cloud, identity management was a simple matter of shredding papers with sensitive information, not sharing personal data with strangers in day-to-day life and not making a spectacle of oneself at work or in public. Today, identity management is a much more complex topic that includes relying on businesses to guard personal information, relying on those same businesses to not violate privacy by selling that information, and exercising a modicum of common sense when sharing personal information online.
The Low Cost and High Reward of POS Malware
Last year, Target and Neiman Marcus both experienced major breaches due to Point of Sale (POS) malware, bringing this type of security breach under intense scrutiny in 2014. Target’s breach resulted in the loss of more than 40 million card numbers, including expiration dates, CVV codes and PIN numbers. Personal information for more than 70 million customers was also stolen including names, mailing addresses, email addresses and phone numbers.
When Good Technology Goes Bad: Evolution of Mobile Technology
Mobile hardware is evolving at an unbelievable rate. Think about it: the cell phone you are using right now has more computing power than the computers that sent Neil Armstrong into space a few decades ago. And not only has mobile technology been advancing so impressively, but the costs associated with the technology have been decreasing, making it more widely available and adopted.
The Target Breach: An In-Depth Look at What Happened and How to Prepare for a POS System Attack
The security breach at Target has been the subject of intense scrutiny and speculation throughout 2014. From November 27 to December 15, 2013, cyber criminals stole millions of customer records after installing malware on Target’s Point of Sale (POS) system. The underlying cause of this enormous breach – an employee from one of Target’s third-party vendors clicked on a malware-ridden link in a phishing scam.
Managing Online Reputation in a Digital World
Consumers are sharing more information online than ever before, with 27% of time online spent on forums and social networks. In an effort to engage with friends and family and enjoy the benefits of social media, people are also exposing themselves in ways that could lead to unwanted consequences, like reputation damage, identity theft and unemployment. But, there are are solutions and common sense practices one can adopt to help manage his or her online reputation.