The first proactive data breach response program

The first proactive data breach response program

Click edit button to change this code.

Our Response to COVID-19

Experian is committed to putting the safety and security of all our employees first.  During these uncertain times it is important for businesses to know that all of our Data Breach and Reserved Response Operations are active and fully operational.  We have a robust Business Continuity Plan which allows us to continue operating under normal business conditions.

For all Data Breach Response services we continue to help you notify, provide customer support and offer identity protection. We have over a dozen sites for call center, a number of print facilities and multiple sites for website operations. All are located in the US and Puerto Rico.  If you are experiencing a Live Incident, please call our Hotline at 1-866-751-1323 or email

Experian® Reserved Response™ gives companies the ability to reserve the guaranteed breach response manpower, infrastructure, and readiness required to execute a customer-facing response.  For more information, please call 1-844-999-2743 or email

Experian® Reserved Response™

Experian’s suite of data breach services is the only solution that both resolves and responds to data breaches quickly and efficiently while providing the support needed to help protect employees and customers.
Think you are Response Ready™? Take our assessment to find out

The reality is, all companies are susceptible to the severe consequences of a failed breach response, from executive loss to and lasting brand damage. The Experian Reserved Response program was created to empower organizations with the necessary resources to be Response Ready™.  

Experian Reserved Response is the first and only program that guarantees (with SLAs) the manpower, infrastructure and response readiness when you need it most. Recognizing the value of being prepared for the inevitable, leading Healthcare, Financial and Retail organizations have already invested in the program to ensure the highest probability of a positive outcome for their brand and their customers. Can you afford not to join them?

90 percent of consumers are more forgiving of those companies who have a response plan in place prior to the breach.

Source: Experian 2019 Consumer Survey

What’s at stake when companies fail to response appropriately to a data breach?

  • Brand damage/ Market Cap loss
  • Customer flight
  • Regulatory scrutiny and fines
  • Executive termination
  • Class action lawsuits

Data breach responses fail because they are unable to move fast, with high quality and scale

Benefits for Clients

  • Guaranteed service availability with SLA
  • Scale, speed and quality
  • Annual readiness: planning and exercising
  • Customization in response
  • A plan of record for the board

Benefits for Privacy Attorneys

  • Insures your Clients are really ready
  • Meet regulatory guidelines
  • Your job is easier during a Live Event

Benefits for Cyber Insurers

  • Supports lower claims
  • Improved preparedness reduces the number of claims
  • Produces documented details about the incident
  • Provides scope for insurers to assess losses

 Take our assessment to find out if you are Response Ready™!

Take the necessary steps to attain the highest levels of readiness through extensive customer response planning, simulations and drills with Experian Reserved Response.

To learn more about how we can help ensure your response plans are equipped to handle anything, please fill out the form below. To reach us directly, call 1-844-999-2743, or email

$3.86 Million is the average cost of a data breach

Source: 2018 Cost of a Data Breach Study: Global Overview, Ponemon Institute


4.1B records compromised in the first half of 2019

Source: 2019 MidYear QuickView Data Breach Report